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  • How do I place an order ?
    First, browse around our website to find the product you're interested in. Once you've found it, click "Add to Basket". This will take you to the checkout page, where you can review your order and shipping information. At this point, you can pay with major credit/debit cards or by PayPal. Once your payment is processed, your order will be shipped to you promptly. If you prefer to order by phone, please request a call back and we will call you back to arrange payment by card or BACS/CHAPS online bank transfer.
  • Can I get help before purchasing products from At Home Bathrooms?
    Yes, absolutely! At Home Bathrooms has a team of experienced and knowledgeable staff who are available to assist you with any questions or concerns you may have before making a purchase. Whether you need help selecting the right products for your bathroom renovation project or need more technical, we are here to help. You can contact us by phone, email, or contact us page and we will be happy to assist you in any way we can.
  • Are all your products in stock?
    Many of our products are available for immediate dispatch to you from our suppliers. However, if any product is out of stock or has a longer than usual lead time, we will contact you with an suggestion for an alternative or give you the option to wait for it, with an idea of timescale. Our aim is to ensure that you have a smooth and hassle-free shopping experience with us, and we will do everything we can to get your order to you as soon as possible.
  • I would like a product you do not list, can you source it ?
    At Home Bathrooms is a large bathroom showroom with many years of experience. We work with many leading bathroom brands and can often give you a competitive price for other products. If you are looking for a specific product that we do not list on our website, please give us a call or drop us a line to see if we can help you. Our team will do our best to source the product you need and provide you with a quote.
  • Do you have a showroom ?
    Yes, We work from a beautiful showroom with over 40 displays. We serve our local customers with bathrooms, showers, tiles, and flooring with five associated installation teams. Our staff has combined experience of over 20 years working with some leading bathroom suppliers. You are welcome to visit our showroom to see our products in person or book an appointment to get expert advice on your bathroom renovation project. Find out more here
  • I've made a mistake and ordered the wrong item, can you help?
    If you realize you've ordered the wrong item, please inform us by email or phone within 24 hours. After this time, your order will be processed and will be too late to change. In this case, a return request would have to be actioned. Please note, return requests are subject to our return policy. If you need any assistance with your order, please don't hesitate to contact our customer support team, and we'll be happy to assist you.
  • Are spare parts available for the products sold by At Home Bathrooms?
    Yes, at At Home Bathrooms, we understand the importance of ensuring the longevity of your bathroom products. Our manufacturers offer warranty for their products, and in the event that you require spare parts within the warranty period, they can be ordered and dispatched to you. Whether it's a replacement cartridge for a shower, a new handle for a tap, or any other spare part, we strive to provide comprehensive support for your bathroom needs.
  • What happens if a product I have ordered is out of stock?
    If a product you ordered from At Home Bathrooms is out of stock, we will contact you as soon as possible, typically via email, to inform you of the situation. We can offer to leave the item on back order for you, provide alternative options of the same value, or issue a refund for the out of stock item. Our goal is to ensure that you are satisfied with your purchase and provide you with the best possible solution in the event of an out of stock item.
  • Where do you deliver to?
    Our delivery services and charges apply to mainland U.K only. However, if you live in one of the UK islands, we can give you a price quote for delivery upon request. Please note that additional charges may apply for island deliveries.
  • How much does delivery cost?
    Delivery costs vary depending on the size of the product. For smaller sized products such as taps, shower valves, and radiator valves, the delivery cost is £6.95, sent using Royal Mail or our couriers DPD or DHL. For medium-sized products such as toilet seats, mirrors, and heated towel rails, the delivery cost is £9.95. Larger pallet fragile deliveries are £24.95. Check out our delivery information page for more details. For orders over £500, we offer free standard delivery in mainland U.K.
  • How long does delivery take to arrive?
    We aim to process your order within one working day of receiving payment. (Orders received on Fridays, will be processed on Monday). Delivery times may vary depending on the product you have purchased. We endeavour to get your order to you as quickly as possible. On average, we estimate that delivery takes 3-7 working days to you. However, if any items are out of stock or have a longer lead time, we will contact you to discuss. If you have any further questions regarding delivery times or your order, please don't hesitate to contact us.
  • How do I know when the delivery is arriving to me?
    After the order is processed, our logistics partner will contact you to arrange a delivery date. For smaller parcel items, we use courier services that will send you a text or email with the delivery date or options to change it to suit you.
  • Will I receive one delivery or multiple deliveries?
    At Home Bathrooms sources products from various specialist suppliers to provide our customers with a wide range of options to choose from. As a result, it is possible that your order may require more than one delivery to be fulfilled, which is called a split delivery. Our logistics partner and couriers will keep you informed throughout the process and ensure that you receive all the items you ordered. If you have any concerns or questions about your delivery, please do not hesitate to contact our customer service team, who will be happy to assist you.
  • What access for delivery vehicles is needed?
    Please let us know if your delivery address has any problems with access, such as a narrow road or restricted access for a truck with kerbside delivery. Smaller products will be arranged for delivery by a medium sized van.
  • Does the driver bring the order inside my home or site?
    Please note that the driver cannot lift products into your home or site for safety reasons. Large deliveries by truck will be delivered on a pallet, which is left kerbside only. Smaller parcel items will be delivered to your doorstep for your convenience. We recommend that you plan in advance to have assistance available to move larger deliveries into your home. It is important to ensure that the delivery address provided is accessible for the driver and that there are no obstructions or hazards that may prevent safe delivery. If you have any further questions regarding our delivery services, please do not hesitate to contact us. We are here to assist you in any way we can.
  • Does my delivery come a pallet and will I need to dispose of it ?
    In many cases, large orders are loaded on a pallet for safe transportation. If your order is shipped on a pallet, you will need to dispose of the large wooden pallet yourself. The delivery driver will leave the pallet kerbside for you to dispose of. Please note that our delivery service only covers kerbside delivery and does not include any additional services such as removal of packaging.
  • Can I collect my order from you?
    Yes, it is possible to collect your order from us. Simply inform us using the notes section on your basket that you wish to do this, during checkout. We will then notify you when your order is ready for collection. Please note that some items may be big and bulky, and will require a suitable vehicle to carry them safely. We would not recommend this for baths and shower doors/trays.
  • How quick do I need to check my delivery?
    We recommend checking your delivery within 48 hours of its arrival. It is important to open all items and inspect them thoroughly to ensure that everything is in good condition and no damage occurred during transport. If you encounter any issues, please contact our customer service team as soon as possible to arrange for replacements. Please note that replacements may take some time to order and arrange, so it is best to check your delivery promptly.
  • When should I book my fitter?
    We understand that you want your new bathroom installed as soon as possible. However, we recommend that you do not book your fitter or installer until you have received all the items for your bathroom and checked that they are correct and not damaged. This will ensure that your installation process goes smoothly and there are no delays due to missing or damaged items. Once you have received everything and checked it over, you can then go ahead and book your fitter or installer.
  • Upon delivery I have received a damaged product, what happens now?
    We take care in ensuring that our products are delivered to you in the best possible condition. However, in case you do receive a damaged product, Please complete our returns form with a photo of the claimed damage so that we can assess the situation accurately. Once we have verified the damage, we will organize a replacement for you as soon as possible. Please note that the timelines for replacement are subject to stock availability, so it is best to allow plenty of time before installation. We will keep you informed throughout the process.
  • I have a faulty product, what happens now?
    The first step you need to take is to fill out our returns form with all the necessary information about the faulty product. Please let us know asap as a replacement can take time to get to you. Once we receive your returns form, we will investigate the issue and get in touch with you to resolve the problem. We do not cover any associated refitting costs but we will replace the product as quickly as possible.
  • I wish to cancel my order, what happens now?
    Please inform us within 24 hours to cancel an order by emailing us. You can return a order within 14 days of receiving an order, without a restocking charge. You will need to arrange and pay for returning products to us. We not offer a collection service for returns. All items must be suitable for resale in a complete untouched condition. Products must be unopened, in original packaging with no further labels/writing on the boxes. Any items installed or attempted to be installed cannot be returned. Returns after 14 days incur a 20% restock charge.
  • How long do refunds take?
    Once we receive your returned item, we will process. Please allow up to 7 working days for the funds to be returned to your original form of payment.
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